Refund & Return Policy
Last updated: September 8, 2026
At Waveneed, we want you to be completely satisfied with your purchase. This policy explains how returns, exchanges, and refunds work for orders placed on waveneed.com. This policy forms part of, and should be read alongside, our Terms of Service.
1. Return Eligibility
You may request a return within 30 days of the delivery date shown by the shipping carrier. To be eligible for a return, items must be unused, unworn, and in the same condition that you received them, with all original tags, packaging, and accessories included. Proof of purchase, such as an order number or receipt, is required for all returns.
2. Non-Returnable Items
Certain items cannot be returned, including: personalized or custom-made products; items marked as final sale or clearance at the time of purchase; intimate or hygiene-sensitive items where the packaging has been opened; perishable or consumable goods; and gift cards. If you are unsure whether your item qualifies for return, please contact us before initiating one.
3. How to Start a Return
To initiate a return, contact our customer service team at waveneed.com@gmail.com with your order number and the reason for the return. We will review your request and, if eligible, provide you with return instructions and, where applicable, a return shipping address. Please do not send items back without first contacting us, as returns sent without authorization may not be processed.
4. Return Shipping Costs
Unless the item you received was defective, damaged, or incorrect, you are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item if it is lost in transit. If the return is due to our error (you received an incorrect or defective item), we will cover the cost of return shipping.
5. Inspection and Refund Processing
Once we receive your returned item, our team will inspect it to confirm it meets the eligibility criteria described above. If approved, we will process your refund within 5-7 business days of receiving the item. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
6. Refund Methods
Approved refunds will be issued to the original payment method used for the purchase. Original shipping charges are non-refundable, except where the return is due to our error or as required by applicable law. If your original payment method is no longer available, please contact us to arrange an alternative refund method.
7. Exchanges
We offer exchanges for items in a different size, color, or variant, subject to availability. To request an exchange, follow the same process described above for starting a return and let us know which replacement item you'd like. If the replacement item is unavailable or has a different price, we will contact you to arrange a refund or the payment of any price difference.
8. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement, exchange, or full refund, including any shipping costs you incurred, at no additional cost to you.
9. Late or Missing Refunds
If you haven't received a refund within the timeframe above, first check your bank account again, then contact your credit card company or bank, as it may take some additional time for the refund to be officially posted. If you've done this and still have not received your refund, please contact us at waveneed.com@gmail.com
10. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. We can only guarantee cancellation if the order has not yet been processed or shipped. Once an order has shipped, it must be handled as a return under this policy.
11. Changes to This Policy
We may update this Refund & Return Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Changes will apply to orders placed after the updated policy is posted.
12. Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us at waveneed.com@gmail.com