Shipping Policy

Last updated: September 8, 2026

We strive to deliver your orders quickly, safely, and reliably. Please review this Shipping Policy for important information about processing times, delivery estimates, costs, and what to do if something goes wrong. This policy forms part of our Terms of Service.

1. Order Processing Time

Orders are typically processed and prepared for shipment within 1-2 business days of being placed, excluding weekends and public holidays. During sale periods, promotional events, or peak seasons, processing may take slightly longer; we will do our best to notify you of any significant delays.

2. Shipping Methods and Delivery Estimates

We offer standard and express shipping options to most locations. Estimated delivery times, in addition to processing time, are as follows:

Standard shipping: 5-7 business days
Express shipping: 2-3 business days

These are estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on your location, the shipping carrier, customs processing for international orders, and factors outside of our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery location, the weight and size of your order, and the shipping method you select. Any applicable shipping charges will be clearly displayed before you complete your purchase. We may occasionally offer free shipping promotions, which will be indicated on the Site.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number, which you can use to monitor your package's progress. If you do not receive tracking information within a reasonable time after placing your order, please contact us.

5. Domestic Shipping (India)

We ship to addresses across India through our partnered courier services. Delivery times may vary for remote or rural areas compared to major cities.

6. International Shipping

We may ship to select countries outside India. International orders may be subject to import duties, customs fees, and taxes imposed by the destination country, which are the responsibility of the customer and are not included in the item price or shipping cost shown at checkout. We are not responsible for delays caused by customs processing. Please check with your local customs office for more information on potential charges before placing an international order.

7. Incorrect or Incomplete Shipping Information

Please ensure your shipping address and contact details are accurate and complete before submitting your order. Waveneed is not responsible for delayed or failed deliveries resulting from incorrect or incomplete address information provided at checkout. If you notice an error shortly after placing your order, contact us immediately, and we will do our best to correct it before the order ships.

8. Delivery Issues, Delays, and Lost Packages

If your order has not arrived within the estimated delivery window, or if tracking shows an issue such as a failed delivery attempt, please contact our customer service team at waveneed.com@gmail.com so we can investigate with the carrier. If a package is confirmed lost in transit, we will arrange a replacement or refund in accordance with our Refund & Return Policy.

9. Damaged Shipments

If your package arrives visibly damaged, please take photos of the packaging and the item before opening or discarding anything, and contact us within 7 days of delivery. We will work with you to arrange a replacement, exchange, or refund as set out in our Refund & Return Policy.

10. Multiple Shipments

Orders containing multiple items may occasionally be shipped in separate packages, particularly if items are fulfilled from different locations or have different processing times. You will not be charged extra for split shipments, and each package will include its own tracking information where available.

11. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carrier partners, or applicable regulations. The "Last updated" date at the top of this page reflects the most recent revision.

12. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us at waveneed.com@gmail.com